Privacy Policy

Data Controller

broombpsrw B.V. is the data controller responsible for your personal data. We are registered in the Netherlands with registration number 38529764 and VAT number NL641385297B186. Our registered address is Eikenlaan 132, 3087 RD Rotterdam, South Holland, Netherlands.

Data Collection and Processing

The data we collect includes personal information such as your name, email address, phone number, property details, and service preferences when you contact us for property protection services. We collect this information through our website contact forms, email communications, phone calls, and during service delivery. We also collect technical data about your website usage through cookies and similar technologies to improve our services and website functionality.

How We Use Your Information

We explain how we use your information in this section to ensure transparency about our data processing activities. We use your personal data to provide property protection services, respond to your inquiries, schedule consultations and service appointments, send service updates and important communications, improve our services based on your feedback, comply with legal obligations, and protect our legitimate business interests. We process your data based on various legal bases under GDPR including contract performance, legitimate interests, legal compliance, and your consent where applicable.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases: performance of a contract when providing our property protection services, legitimate interests for business operations and service improvement, legal compliance for regulatory requirements, and your explicit consent for marketing communications and cookie usage.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in delivering our services, such as security system providers, maintenance contractors, and IT support services. All third parties are contractually bound to protect your data and use it only for the specified purposes. We may also disclose your information if required by law or to protect our legal rights.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. For active clients, we retain data for the duration of our service relationship plus seven years for legal and tax compliance purposes. For prospective clients who do not engage our services, we retain contact information for up to two years unless you request earlier deletion. Website analytics and technical data are typically retained for up to two years.

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls and authentication systems, regular security assessments and updates, staff training on data protection, and secure backup and recovery procedures.

International Data Transfers

Your personal data is primarily processed within the European Union. If we need to transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. For detailed information about the cookies we use, their purposes, and how to manage them, please refer to our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us using the following information:

Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have processed your personal data in violation of applicable data protection laws. You can contact them at autoriteitpersoonsgegevens.nl or by phone at +31 70 888 8500.